Customer service tips for managers

A great customer service essentially translates into better prospects, and hence, higher productivity and profits. However, customer service skills must be learnt in order to manage a team of agents taking care of customer feedback and queries. An effective customer service program is crucial for building customer loyalty. If you are a manager, you should brush up the customer service tips given in this article.

Why is customer service important?

A happy customer is often a loyal customer. Word-of-mouth advertising works in all forms of business. If you keep one client happy, chances are you would get more business through his network.

Giving attention to client feedback helps you find your weakness and thus helps to improve customer service. Customer service is not synonymous with call centres; it applies to manufacturing, services and retail businesses too.

Tips for managers

An office with a positive atmosphere adds strength to the business. While employee training is important for better customer experience, managers themselves need to recall customer service skills.

Below, you will find valuable tips that would help you understand the psyche of your employees, and thus pave way for individual and organisational growth.

Clear communication

Employees learn the company goals from their managers. Managers should communicate clearly to help employees understand the organisational goals.

Segmentation of responsibilities

As a manager, you should help employees understands their responsibilities. Lay down the KRAs in a clear fashion.

Time-to-time training

No one is perfect. With time, employees need training to brush up their skills. Ongoing training, therefore, is an important responsibility of managers.

Build relationships

Ensure that you keep employees happy. Satisfied employees keep the clients happy. Take your employees for a movie or a lunch sometime.

Provide feedback

Allow employees to communicate with you. Let them give feedback and take it too. However, when you give a negative feedback, be careful with your words. Do not criticise. Instead, help your employees work on their weaknesses.

Encourage ideas

Employees love being acknowledged. Create an environment where they can freely express their ideas for the betterment of the organisation. Do not discard an idea quickly. Brainstorming often helps find the best ideas for organisational growth. Managers should meet their team members regularly. Do not let confusion and discrepancy creep in.